Carol Yung

Carol Yung | Deloitte

As a Manager in Deloitte Digital’s Experience Design practice, I help our public sector clients imagine and deliver transformation that impacts the lives of millions of citizens in the UK and beyond.

I’m passionate about growing my teams and the people around me, and helping my clients solve their most challenging problems, by designing and delivering innovative, user-centred solutions that improve policy outcomes, reduce costs, and deliver better experiences for citizens and staff. I specialise in digital strategy, end-to-end service design, digital transformation and applying design processes to support large-scale agile delivery.

Beyond my client delivery, I lead and participate in a range of initiatives to encourage young people, particularly young women, to pursue STEM careers, and help individuals and organisations shape their digital business propositions.

Prior to joining Deloitte Digital in 2016, I was part of Deloitte New Zealand’s Consulting practice, where I held a series of leadership roles, including Chief of Staff for the Public Sector Group. I also have extensive international public sector experience, previously as the Private Secretary to the New Zealand Minister for Building and Construction, during the Canterbury Earthquakes, and representing New Zealand at a range of international engagements, including trade negotiations, and UN and OECD meetings.

Outside of work I regularly participate in a range of sports, paint, and travel extensively. My love of travel has taken me to variety of places recently, including all over Europe, Israel, Canada, the United States and various parts of Asia.