Head of Business Improvement | Mitie Technical Facilities Management


Positive attitude, immense ambition and an unlimited desire to work hard has been the foundation for the success of Kirsty Johnston.

In 2008 I started as a Contracts Administrator was soon showed signs of potential leadership. By the time 2010 arrived I was promoted to Portfolio Leader for Major Accounts. By 2012 I became Senior Coordinator for the City of London and then Assistant Facilities Manager for the University of Law by 2014 and Performance Manager on MoJ.

I proved that someone from an Administration Team with no previous technical qualification could go on to achieve HNC in Building Services Engineering Heating Ventilation & Air Conditioning, gaining an overall Distinction.

At 27 years old, I am now Head of Business Improvement and a Gender role model for others in Mitie to follow from Administration to Key Operation Management positions.