Harshitha Shivakumar | IBM

Harshitha Shivakumar

I am an MEng Computer Science and Software Engineering student at the University of Birmingham, who is predicting First class honors and will be graduating in 2019. I am currently doing a placement year at IBM as a Cognos Technical Support Analyst. As a Technical Support Analyst, my job involves providing remote technical and software application support to IBM’s Cognos Analytics customers. This involves gathering troubleshooting information from customers, isolating the root cause of their issue, creating complex customer test environments, logging bugs in the product and contributing technical content to the Customer Support Knowledge Base. Being an international student, my experience thus far has enriched me with great adaptability and problem-solving skills. I have always had a deep passion and interest for technology since my childhood. I started programming at a very young age and took great interest in STEM subjects right from school, which has given me a very strong technical background. I have also been awarded the Proficiency prize for academic excellence every year at school for my outstanding academic achievements. I have also worked as a Marketing Executive at SB Enterprises, India for almost a year. As a Marketing Executive, my job role involved formulating effective marketing strategies to promote the company’s products to a diverse set of audience. This gave me first-hand experience in interacting with clients and understanding their needs, thereby enriching my communication skills immensely. My work as a Marketing Executive resulted in a great increase in sales of the product I was responsible for and was well appreciated by the team. I was also offered an extension of the internship for the forthcoming year as a recognition of my exceptional work.

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