nicole covey featured

Nicole Covey | IBM

I joined IBM in August 2011 straight from college at the age of 18 after achieving A-Levels in Law, Psychology and English Literature and Language.

My first role was in the WebSphere Software Support team supporting our customers with any queries they had with the software. In parallel to my daily role in the WebSphere team I was also working towards my Advanced Apprenticeship in IT and I achieved this qualification in 2014. During this time I was also awarded a Client Value Outstanding Technical Achievement Award for a tool that I developed along with a colleague which aimed to help us as a business improve client satisfaction.

In January 2014 I moved into the zSeries support team which is where I am today. My current role is a zSeries Software Support Specialist. zSeries are our big mainframe servers which many large businesses use to run their entire enterprise. An average day entails working on PMR’s (Problem Management Records). These are used to manage technical queries and/or issues experienced by customers with the z/OS operating system. In addition, I’m part of the Recovery Managers Team. This entails providing 24/7 support for one of our major customers.

I have developed a close relationship with the British Computer Society and featured as one of their Women in IT series for the month of June 2015. I was one of the first technicians to become part of the BCS Register of IT Technicians (RITTech), helping to develop the registration process. I was also delighted to be asked present at the official launch of the register alongside others such as Lord Sainsbury, Jos Creese (President of BCS), and Chi Onwurah (Shadow Minister for BIS).  I am also the first IBMer to achieve an Advanced Apprenticeship in IT qualification.

carole logan featured

Carole Logan | Equator

I am a developer based in Glasgow with an interest in Web and IOT (Internet of Things). I am passionate about making the industry a more diverse culture, particularly encouraging more girls in to STEM careers.

To ensure I stay relevant in an always moving industry, I invest much of my free time in investigating new tech and improving understanding of frameworks and language I already use. This includes organising and attending local meetups  and conferences as well as just getting some hands on coding experience to understand the technology I use everyday at a deeper level.

As I continue on my career,  I want to keep being an ambassador for under-represented groups in the industry. As I gain more experience I want to use this to help others see that they to can progress in their career, contribute to projects, speak at events, etc. We know that more diverse teams build better experiences for users and deliver better products for clients.  Hopefully as I move along my career,  I can influence this.

Anneclaire van Not featured

Anneclaire van Not | DXC

Anneclaire hold an MSc International Health Management from Imperial College and is passionate about patient empowerment and using technology to improve care delivery. She enjoys showing people the benefits that technology can have for their personal life, as well as how technology trends and developments can disrupt industries and companies.

Anneclaire has recently started a new role as Innovation Specialist for Cancer Research UK (CRUK) and looks to leverage her creative skills and passion for technology to help beat cancer sooner.

Before joining CRUK, she worked as a Consultant for DXC, a global provider of next generation technologies, and as a Research Associate for the Leading Edge Forum (LEF), an information technology research and advisory services firm.

With her background in Healthcare and Life Sciences, she supported the haptic sensing research capability of the LEF’s 21st Century organization framework to develop and deliver healthcare related digital recipes in support of LEF’s Xperience Lab advisory service.

At DXC, she has worked on numerous projects in Healthcare and Life Sciences, amongst which the first-of-its-type Trafford Care Coordination Centre (TCCC), an innovative centre that aims to provide patients, families and care providers with significantly improved patient experience and efficiency across the healthcare system.

She also chaired DXC’s Young Professional Resource Group, an employee resource group focused on creating an inclusive and collaborative environment that aids in the retention and professional development of DXC’s young professionals.

Beverley Newing featured

Beverley Newing | Oxford Computer Consultants

Despite having graduated from Warwick University with a degree in English and German Literature in 2015, I now work as a Front End Intern in a tech consultancy! After graduation, I worked at Code First: Girls as an Intern and then Programmes Associate for 7 months, an organisation which aims to diversify tech by offering a variety of courses and events to women interested in tech. I then accepted an internship at Zooniverse in the Physics department of the University of Oxford, where I started learning JavaScript and React. After that ended, I accepted another internship at Oxford Computer Consultants where I'm now focusing on rounding out the rest of my Front End skills.

In my spare time, I keep very busy with copious amounts of volunteering! I organise codebar Oxford with two others, teach on the local Code First: Girls courses and do online volunteering with Three Rings CIC. In my spare time I exercise, and dance whenever I can.

Lauren Murtagh

Lauren Murtagh | BT

I am a Technical Customer Experience enthusiast who has an educational background in Computing. I am a hard-working, self-motivated, organised individual who takes great pride in every task I pursue.

I enjoy distilling the complexity of technology into tangible benefits for the customer and business. My enthusiasm for technology is highest when looking at how it can be applied to improve customer experience and business performance. I have developed strong problem solving skills and enjoy applying these skills to get to root cause on customer impacting issues. I thrive on pressure of new challenges and enjoy success from well-developed and effectively delivered improvement plans. I can switch between working the detail level of a project and the strategic planning level.

I graduated from The Queen’s University Belfast in 2013 after completing a BSc in Computing and Information Technology. Whilst completing my degree I was fortunate to secure a year’s professional experience at Liberty Information Technology working as an IT Systems Engineer, I believe this is where my interest in diagnostics and customer improvement began.

After graduating in 2013 I began work for BT within the TV Client Devices Team. This was a great experience as I got to learn about and be a part of the process of creating the Client Software that customers use and interact with every day. Through this experience my passion for Customer Experience grew, I had ideas around what we could to make things better and at the end of 2014 I was given the opportunity to join the BT Operations team and lead the TV Customer Experience initiative, nicknamed project Marvel. Since then the team has grown from 4 to 24 and we have made significant progress on improving the BT customer experience.