Fiona Galvin

Fiona Galvin | Transport for London

I am a Senior Operating Officer for London Underground. I have a direct pivotal role in leading our response and resolution to real-time incidents across our network and those external parties affecting our services, whilst keeping our customers at the heart of everything we do. I work within the Incident Response and Command team in the London Underground Control Centre, responsible for leading and challenging the services we provide to our customers during our most severe and difficult real time incidents and events, to drive the network in real time to provide a World Class tube for a World Class City.

I have worked for London Underground for 15 years. I have worked my way up through the grades in front line operations, starting on Stations and was a Station Supervisor in various locations. I then became a Duty Manager Trains, working with Train Operators and managing incidents before becoming a Duty Reliability Manager on the Northern line. I became a Network Incident Response Manager in 2012 and worked closely with the British Transport Police managing incidents across the network before becoming a Senior Operating Officer in 2016 and perform the Gold Control function during formal incident management.


Imogen Thompson

Imogen Thompson | Transport for London

Imogen is a transport and city planner working in London, UK.  Originally from Vancouver, Canada, she began her passion for planning at the University of British Columbia, where she obtained a BA First Class in Urban Geography.  She then worked for three years as an urban planner in both public and private sectors, focusing primarily on provincial land regeneration, mixed-use densification, and transit-oriented development.  Imogen’s passion to expand her professional knowledge then led her to University College London to complete an MSc Transport and City Planning, graduating with Distinction in 2015, and also winning the 2015 Voorhees-Large national award for her dissertation.  Imogen immediately began her current role with Transport for London as a Graduate Transport Planner, and is about to launch from the two-year scheme into a city planning role within the company.  Alongside her career, Imogen is heavily involved in volunteer roles including Communications Chair for the TfL Women’s Network and sitting on the ULI UK Infrastructure Council.  In both roles, Imogen continually promotes gender equality and encourages the development of the female pipeline into transport, planning, and infrastructure industries.

megan key

Megan Key | Ministry of Justice

I joined the National Probation Service in 2005 as a dedicated trainee probation officer committed to supporting my local community and reducing re-offending in inner city Birmingham. I have since worked in various roles both as a front line team manager then project manager until taking my current position, as regional Equalities Manager in 2014 responsible for promoting and delivering inclusive practices for staff and service users. I came out as a trans woman five years ago, the only visible trans person in the NPS I’m aware of, and shared my experience with colleagues nationally across Prisons, Probation and the Ministry of Justice to develop understanding and celebrate diversity. I am passionate about empowering people and support a range of initiatives across business and charity speaking publicly in schools, prisons, corporations and in Government. I have given interviews to magazines, radio and newspapers to amplify trans voices and highlight inequality for LGBT people and volunteer for Mermaids, Diversity Role Models, Stonewall, All About Trans and others. Two years ago, I co-created an online community, TransWorkersUK, to support trans people in the workplace and have contributed to research to improve workplace experiences. Outside of work, I’m a keen runner and having finished five marathons, am competing in my first ultramarathon in September.

Lauren Bottomley

Lauren Bottomley | Child and Adolescent Mental Health Services

I left school at 14 with no GSCE’s due to a bit of a rough family situation. I moved out at 15 and had around 14 different jobs from waitress to groom to sales person by the time I was 19. I then decided I wanted to do something more with my life and decided to follow in my Dad’s footsteps who’d had a very fulfilling if very challenging career as a Mental Health nurse. As much as he was supportive he explained the many challenges of working in the Public Sector, but I was excited to help people and build a career I could truly be proud of.

I am now a 26 yro, working and living within London. I qualified as a mental health nurse in 2013 and have been working with adolescents with additional and complex needs since. I thoroughly enjoy working with children and young adults and am extremely dedicated to my role as a mental health nurse.

I got promoted to Band 6 after just 14 months of being qualified (typically takes 3-5 years) and have been approached about Band 7 roles (Can take 10 years+ for some). I’m so proud of this given my bumpy start.

I have a very large family (I am one of 8 children) and, despite this, I thoroughly enjoy spending time with my family in my free time. I love travelling to new places, meeting new people and generally exploring the world we live in.


Annette Henley featured

Annette Henley | Home Office

Annette Henley is a Chartered Engineer and Chartered Manager working as Lead Engineer on the Emergency Services Mobile Communications Programme in the Home Office.
She is currently leading on the development of airborne mobile communications services as part of the role out of the ESN (Emergency Services Network) and the development of the technical fit of ESN for emergency services aircraft.She originally joined the Civil Service as a graduate trainee engineer in September 1990 at the Radiocommunications Agency (forerunner of Ofcom) and has recently received a Civil Service long service award. In the early part of her career she was responsible for the spectrum management of mobile radio services for private business applications and was responsible for the architecture of the regulatory structure that has allowed the development of licence free use of WiFi.She has been working on emergency services communications since October 2005 and is really passionate about the opportunity to design technology that really matters.
Her involvement in mental health, staff wellbeing and welfare stems from personal experience in 2012. She is the chair of the Home Office London Mental Health buddy group, a founder member of Break the Stigma at 2 Marsham Street and a Mental Health First Aider. She also chairs the Home Office Big White Wall steering group. Introducing Big White Wall as a staff support across the Home Office was her original idea.