Bianca Angelico

Bianca Angelico | Sodexo

Bianca is an energetic and inspiring Executive PA, currently working with James Taylor, CEO Sodexo Healthcare UK & Ireland; a division of one of the largest companies in the world. She is invested in the wider cause and has a passion to mobilise and help others rise up and achieve their potential.

After graduating from the University of Cape Town in 2011 with a degree in Organisational Psychology and Industrial Sociology, and then furthered her academic prowess with a Post Graduate Diploma in Marketing Management, she moved to the UK to begin her career. In the 5 years before joining Sodexo she took up PA and Marketing roles in both Unwired Ventures and Condeco Software, immersing her in, and allowing her to discover her proclivity of, the Workplace and FM industries.

With a love for these communities Bianca is recognised for her efforts in challenging mindsets of the struggles women encounter and the mental health issues that manifest as a result. She has made it her life to challenge the status quo and make a difference in the areas of Diversity & Inclusion and Gender Parity. She achieves this through leveraging her strong network, inspiring talent and by holding roles in high profile industry professional bodies. She is in her second year of being both the Deputy Chair for BIFM Women in Facilities Management, and the Head of Communications for the Young Manager Forum.

Bianca is a world class Executive PA and is astute enough to recognise that she can use her position to elevate the industry she works within. Demonstrating servant leadership qualities, she volunteers her time and knowledge so that everyone has a voice, everyone feels supported and everyone can rise up and achieve their potential.


Yvonne Darling

Yvonne Darling | Colt Technology Services

I am Executive Assistant to the Chief Executive Officer at Colt Technology Services in London, a company that I joined in 2003. With 20 years’ experience in the technology industry and a career that has spanned almost three decades, I have seen the role of assistant change significantly in terms of remit. I have also lived through several technological revolutions redefining the way my colleagues and I work. This is something especially present at Colt as a technology company that strives to be at the forefront of digital evolution.

I’ve worked with CEO Carl Grivner for nearly 2 years and he actually chose me for the role – I was working in a different position at the time. The interview was as much about me interviewing him as him interviewing me. He recognised a mutual respect we have for each other, which was realised in 2017 when he penned a nomination for me for London Networking PA of the Year – which I won! Carl visibly empowers me in my role, taking care not to see me sidelined by the Chief of Staff. As a result the Chief of Staff and I complement each other as his two main supporters.


Kim Glover

Kim Glover | Michelmores LLP

I am Assistant to the Managing Partner at Michelmores LLP, having joined the firm in 1996 as a legal secretary in the Corporate/Commercial Department. My role is to provide a comprehensive, executive assistant level support function to the Managing Partner, provide a secretarial support function at core management meetings, including our Executive Board, and to play an active role in strategic projects as determined by the Managing Partner/Executive Board.

Previously, as a part of a dual role, in addition to supporting the Managing Partner, I was Head of Professional Support and worked alongside our team of Departmental Support Team Leaders to manage our secretarial resources (c80) across our three offices.

I started my career in the motor trade; in commercial and then car sales admin, having gained my secretarial qualifications at Secretarial College in Exeter in the early 1990s.


Jessica Coggins

Jessica Coggins | University of the West of England

I graduated from the University of Bath in 2015 with a BSc (Hons) in Sport and Exercise Science. My experiences during my education increased my passion for health but also education provision. I started working at the University of the West of England, Bristol, in 2015. My role is Executive Support to the Department of Allied Health Professions, the Faculty Director of CPD and Educational Partnerships and the Faculty Senior Project Manager. In total, I provide support to 10 people in an area that combines both of my passions. In my spare time I also provide administrative support to the Council for Allied Health Professions Research (CAHPR) South West Hub. My work for CAHPR promotes research for Allied Health Professions and creates a research network within the South West.

I feel very strongly about the quality of Higher Education provision, especially for Healthcare students. Student experience is the priority and I ensure I do all I can to keep these standards high. My role ensures time is maximised for the Senior/Executive colleagues within the Faculty. I have recently started researching the generation gap. I have been lucky enough to share my findings with the Department, Faculty and Clinical Colleagues. It is a topic I find fascinating but also an area I feel individuals should understand within the workforce.

I am very fortunate to work within an inclusive and supportive organisation. As an individual with dyslexia, I have learnt that my dyslexia enables me to think differently. I involve myself in various inclusivity and widening participation events with the aim of ensuring equal opportunities for all.


Jennifer Smith

Jennifer Smith | Teens and Toddlers

I am an experienced Executive Assistant and Office Coordinator, having worked in local government and the third sector for over 10 years. I currently work at Teens and Toddlers; previously, I worked at the NSPCC and was involved in the creation of their strategy for 2016-2021. I have a degree in Psychology and diploma in business administration for personal assistants.

I am also a member of the Executive & Personal Assistants Association (EPAA), a national body whose mission is to champion, promote and develop the Assistant profession.