Bianca Angelico

Bianca Angelico | Sodexo

Bianca is an energetic and inspiring Executive PA, currently working with James Taylor, CEO Sodexo Healthcare UK & Ireland; a division of one of the largest companies in the world. She is invested in the wider cause and has a passion to mobilise and help others rise up and achieve their potential.

After graduating from the University of Cape Town in 2011 with a degree in Organisational Psychology and Industrial Sociology, and then furthered her academic prowess with a Post Graduate Diploma in Marketing Management, she moved to the UK to begin her career. In the 5 years before joining Sodexo she took up PA and Marketing roles in both Unwired Ventures and Condeco Software, immersing her in, and allowing her to discover her proclivity of, the Workplace and FM industries.

With a love for these communities Bianca is recognised for her efforts in challenging mindsets of the struggles women encounter and the mental health issues that manifest as a result. She has made it her life to challenge the status quo and make a difference in the areas of Diversity & Inclusion and Gender Parity. She achieves this through leveraging her strong network, inspiring talent and by holding roles in high profile industry professional bodies. She is in her second year of being both the Deputy Chair for BIFM Women in Facilities Management, and the Head of Communications for the Young Manager Forum.

Bianca is a world class Executive PA and is astute enough to recognise that she can use her position to elevate the industry she works within. Demonstrating servant leadership qualities, she volunteers her time and knowledge so that everyone has a voice, everyone feels supported and everyone can rise up and achieve their potential.


Emma Connelly

Emma Connelly | BAE Systems

I’ve been with BAE Systems Applied Intelligence (BAES AI) for 12 years, coming in to the organisation as part of an acquisition in 2008. Prior to that I was an Office Manager and PA in a Digital Forensics company based close to my home in Surrey. Little did I know that being successful at that interview would lead me into a world of tech and national security!

I am currently PA to four Directors: the National Security Client Group Director, Defence Client Group Director, Head of Consulting and an Account Group Director all of whom keep me very busy in a fast moving industry.

I’m a natural organiser, from a very early age I was always the one that would organise everyone and everything and that hasn’t much changed over the years except now instead of organising friends parties, girly holidays and even my brother’s wedding, I’ve moved on to large scale conference events and school summer fairs as you’ll see below.


Yvonne Darling

Yvonne Darling | Colt Technology Services

I am Executive Assistant to the Chief Executive Officer at Colt Technology Services in London, a company that I joined in 2003. With 20 years’ experience in the technology industry and a career that has spanned almost three decades, I have seen the role of assistant change significantly in terms of remit. I have also lived through several technological revolutions redefining the way my colleagues and I work. This is something especially present at Colt as a technology company that strives to be at the forefront of digital evolution.

I’ve worked with CEO Carl Grivner for nearly 2 years and he actually chose me for the role – I was working in a different position at the time. The interview was as much about me interviewing him as him interviewing me. He recognised a mutual respect we have for each other, which was realised in 2017 when he penned a nomination for me for London Networking PA of the Year – which I won! Carl visibly empowers me in my role, taking care not to see me sidelined by the Chief of Staff. As a result the Chief of Staff and I complement each other as his two main supporters.


Melissa Francis

Melissa Francis | Western Sussex Hospitals NHS Foundation Trust

Melissa began her career as a junior typist at Lloyds Bank before quickly gaining promotion to support the Branch Manager and moving on to the Area Director’s office. Over time her role changed to that of a PA/Manager’s Assistant within commercial banking. After starting a family, Melissa progressed to roles within Share Registration, Single Company ISAs and eventually on to a Customer Service Team Leader role within the bank’s Cash ISA product.

Greatly missing her PA role, Melissa moved on to spend an enjoyable seven years at a Further Education college, supporting senior leaders before taking up her current role within the NHS as an Executive Assistant to the Chief Medical Officer and Deputy Chief Executive at Western Sussex Hospitals NHS Foundation Trust.

Melissa splits her working week across three hospitals for two busy NHS Trusts. She is a proud Staff Ambassador, part of a wider team who advocate improving the patient, staff and visitor experience. Melissa’s EA role brings great variety however; the added dimension of Staff Ambassador duties create many opportunities for supporting Trust events. This includes career open days where Melissa has previously supported applicants, coaching them through their candidate journey as they work towards a new admin or secretarial role. Placing great value in paying it forward, Melissa sees this as an investment in the future of the organisation.

Melissa has developed a passion for networking, building relationships and attending national learning events, championing continuous professional development. Setting herself mini challenges to refresh her journey of learning, Melissa has recently 'dipped her toes' into the blogging pond, writing for the Eventopedia UK, #ProudPA blog.

A Fellow member of the Executive and Personal Assistants Association, Melissa is also an Associate Member of the CIPD.


Elle Hammond

Elle Hammond | J.P. Morgan

Elle Hammond is an Executive Assistant at J.P. Morgan's Private Bank, supporting a team of 8 senior bankers in addition to EMEA's Head of Wealth Advisory. Elle partners with the team on 200+ key client relationships with the UK's Leading Entrepreneurs, Business Executives and Family Offices.

Elle graduated with a First-Class Honours Bachelor of Science in Events Management, from Canterbury Christ Church University. Following University, she joined a Real Estate Investment Company, The Royalton Group. Having worked as Receptionist and Administrative Assistant for a short time, Elle was then promoted to Personal Assistant to the CFO, General Counsel and Managing Director. During her time at The Royalton Group, Elle worked closely on projects such as Putney Plaza, the W1 on Marylebone High Street (previously BBC Radio 1's HQ) in addition to several individual properties in Weybridge and Oxshott in Surrey which achieved sales values between £5-25 million. She also gained invaluable experience in liaising with Ultra High Net-Worth individuals which has aided her extensively in her current role at J.P. Morgan Private Bank.

Elle later worked as an Office Manager and Executive Assistant to the CEO of the UK's leading importer of ambient food products, Lovering Foods. Here she gained knowledge on global production and import operations, as well as insight on how companies can structure their Corporate Social Responsibility policies.

Elle helps coordinate numerous events for J.P. Morgan's Private Clients ranging from Global Conferences and Sporting Events, to Philanthropic and Entrepreneur Roundtables, focusing on topics such as Empowering Women and Girls and Female Founders Giving Back. Elle is passionate about Social Mobility, Gender Balance and Real Estate and also enjoys travelling, having done so extensively in South-East Asia and Australia.


Lesley Mulvaney

Lesley Mulvaney | Finsbury Food Group

After leaving college, where I studied Horse Management, I decided I wanted a career working with animals, I enjoyed a variety of roles including riding instructor and veterinary nurse for 6 years. I then made a decision to change my career path and was employed within various office roles such as Recruitment Consultant, Payroll Administrator and Retail Assistant.

In 2005 I made the switch into HR with Lightbody of Hamilton, the largest supplier of Celebration Cakes in the UK, where I took on the role of HR Assistant. After 3 very successful years within this position, I wanted a challenge! An internal opportunity, within Lightbody of Hamilton, as PA to the Site Director became available. I had no experience of being a PA but felt I had some of the key attributes for that role as I am adaptable, organised, an excellent communicator and very trustworthy.

I have now worked alongside that same Director for 9 years and my career, responsibilities and duties have developed in parallel with his career. During that time I expanded my duties by becoming the PA to our Joint Managing Directors and then last year, PA to the Managing Director as well as the Group Efficiency Director when the role of Joint Managing Director was split. This has led to me becoming involved and having insights into pretty much every area of our business. On top of this I also, support and work alongside other Directors in the Group and Plc as and when required.

Outside of work, I am the secretary for the Lanarkshire Diabetic Family Support Group, helping to bring other families together whose children have been diagnosed with Type 1 Diabetes. This provided the parents a platform to ask each other questions as well as allowing the children to play and realise they are not alone. I also like to spend time with my family, I have one son who is 16 and Type 1 diabetic as well as interests in yoga and fitness.


Kim Glover

Kim Glover | Michelmores LLP

I am Assistant to the Managing Partner at Michelmores LLP, having joined the firm in 1996 as a legal secretary in the Corporate/Commercial Department. My role is to provide a comprehensive, executive assistant level support function to the Managing Partner, provide a secretarial support function at core management meetings, including our Executive Board, and to play an active role in strategic projects as determined by the Managing Partner/Executive Board.

Previously, as a part of a dual role, in addition to supporting the Managing Partner, I was Head of Professional Support and worked alongside our team of Departmental Support Team Leaders to manage our secretarial resources (c80) across our three offices.

I started my career in the motor trade; in commercial and then car sales admin, having gained my secretarial qualifications at Secretarial College in Exeter in the early 1990s.


Jessica Coggins

Jessica Coggins | University of the West of England

I graduated from the University of Bath in 2015 with a BSc (Hons) in Sport and Exercise Science. My experiences during my education increased my passion for health but also education provision. I started working at the University of the West of England, Bristol, in 2015. My role is Executive Support to the Department of Allied Health Professions, the Faculty Director of CPD and Educational Partnerships and the Faculty Senior Project Manager. In total, I provide support to 10 people in an area that combines both of my passions. In my spare time I also provide administrative support to the Council for Allied Health Professions Research (CAHPR) South West Hub. My work for CAHPR promotes research for Allied Health Professions and creates a research network within the South West.

I feel very strongly about the quality of Higher Education provision, especially for Healthcare students. Student experience is the priority and I ensure I do all I can to keep these standards high. My role ensures time is maximised for the Senior/Executive colleagues within the Faculty. I have recently started researching the generation gap. I have been lucky enough to share my findings with the Department, Faculty and Clinical Colleagues. It is a topic I find fascinating but also an area I feel individuals should understand within the workforce.

I am very fortunate to work within an inclusive and supportive organisation. As an individual with dyslexia, I have learnt that my dyslexia enables me to think differently. I involve myself in various inclusivity and widening participation events with the aim of ensuring equal opportunities for all.


Jennifer Smith

Jennifer Smith | Teens and Toddlers

I am an experienced Executive Assistant and Office Coordinator, having worked in local government and the third sector for over 10 years. I currently work at Teens and Toddlers; previously, I worked at the NSPCC and was involved in the creation of their strategy for 2016-2021. I have a degree in Psychology and diploma in business administration for personal assistants.

I am also a member of the Executive & Personal Assistants Association (EPAA), a national body whose mission is to champion, promote and develop the Assistant profession.


Vix Pym

Vix Pym | Westminster City Council

Growing up in Devon I had always wanted to move to London and I did just that after I graduated from Cardiff University with a degree in Journalism, Film and Broadcasting. I began my career at the BBC, starting as a commercial assistant in comedy pitching programs for investment opportunities before moving into News where I scheduled; ensuring staffing and resource requirements were met for broadcast. The role of PA to the Head of World Service News was advertised internally and I was thrilled to accept the position. After 18 months in that role, I was excited to be offered a role at Google UK (on behalf of Career Moves) covering maternity leave as an engineering administrator, looking after one engineering director and two heads. From Google I undertook a series of contract positions including at EE as PA to the Chief of HR and at BBC Worldwide where I was made a permanent member of staff after 6 weeks.

I have been in my current position at Westminster City Council for over 20 months where I am the Executive Assistant to the Bi-Borough Director for Corporate Services. I was recently accepted as Fellow member of the Executive and Personal Assistants Association and last year I was delighted to be nominated and become one of 6 finalists for PA of the Year 2017 at Executive PA Media. I am known for my sense of humor and planning skills, both of which I find equally important to be successful in my role.