Property Management Executive | British Land
I specialise in retail property and have been working in the industry for 10 years. My current role is responsible for the implementation of a shopper focused approach across the British Land retail portfolio. The role is incredibly varied (and often complex) and covers everything from the delivery of a comprehensive customer service training programme for over 900 site staff; to the roll out of a car parking approach which puts the shopper first; to the delivery of new uniforms through to the installation of WiFi. I also support and champion best practice across the portfolio. Ultimately the customer, both shopper and retailer lie at the heart of my role and if they are not happy neither am I.